If a user submits a bug report or cancellation request, reply within 15 minute… · @KOF97AI · TwKit

@KOF97AI

If a user submits a bug report or cancellation request, reply within 15 minutes. Not with an automated Zendesk ticket. With a direct, human email from the founder. What happens when you respond instantly: 1. They are completely shocked that a real human answered that fast. 2. 80% of "bugs" are just missing configs or user confusion that you can solve right then and there. 3. They feel heard, cancel their refund request, and often become your most vocal advocate on Twitter. Speed is the ultimate unfair advantage of a solo builder. Big tech takes 4 business days to reply with a template. You can fix it in 4 minutes.

曝光 23 · 评论 0 · 点赞 3 · 书签 0